Hamit Shala
Web Developer · AI Agent Integration · Virtual Assistant & Customer Support
Profile
Web developer who builds and launches real websites for small businesses, including januzibau.com, a live site in German, English and Albanian. Adds AI chat assistants to websites that answer customer questions and connect to the business’s email. Six months of remote phone work for Destatis, Germany’s Federal Statistical Office, built clear, patient and professional customer communication. Reliable, detail-oriented and organized, proficient in Microsoft Office and data entry, and ready to contribute to a remote team with dedication and a positive attitude.
Skills
- Web
- HTML · CSS · JavaScript · Responsive design · UI design · Multilingual websites · Domains and DNS · Netlify deployment with HTTPS
- AI
- AI chat assistants for websites · Email integration · Question-and-answer assistants for businesses
- Support
- Virtual assistance · Customer service · Live chat · Email management · Telephone communication · Active listening · Data entry · Script and procedure adherence · Microsoft Office (Word, Excel, Outlook) · Remote work
- Strengths
- Attention to detail · Quick learner · Reliable and responsible · Works independently · Adapts quickly to new tools and systems · Teamwork
Experience
Freelance Web DeveloperRemote
- Januzi Bau, Munich: built and launched januzibau.com, a trilingual (German, English, Albanian) website for a renovation company. Registered the domain, configured DNS at IONOS and deployed the site on Netlify with HTTPS.
- Auto Servis Bajriqi, Kosovo: website for a bus bodywork and painting workshop, in 9 languages, with a photo and video gallery and booking through WhatsApp.
- Helia Physio & Rehabilitation: website for a physiotherapy and rehabilitation clinic, with a services section and appointment requests.
Order Picker (Kommissionierer) · EDEKAGermany · Jul 2024 – Sep 2024
- Picked and collected customer orders accurately.
- Sorted products by department and prepared them for shipment.
- Ensured order accuracy and product quality.
- Worked efficiently in a fast-paced warehouse environment.
Call Agent – Telephone Survey Interviewer · DestatisRemote · Jan 2024 – Jun 2024
Federal Statistical Office of Germany
- Conducted telephone surveys and interviews with members of the public for official statistical research.
- Guided respondents through standardized questionnaires clearly, politely and consistently, keeping every call professional.
- Recorded answers accurately on topics including electoral participation, media consumption and public preferences.
- Worked fully remotely and independently, handling calls without on-site supervision.
Certifications & Training
- Front-End Application Development (certificate)
Cacttus Education, Mitrovica · May 2022 – Aug 2022 - Communication Skills (course)
University of Prishtina, Faculty of Electrical and Computer Engineering · Oct 2022 – Jan 2023 · Grade 9.0/10
Education
- High School Diploma, Natural Sciences
Gymnasium “Hamëz Jashari”, Skenderaj · Sep 2019 – Jun 2022 · GPA 4.0/5.0
Languages
- Albanian · native
- English · proficient
- German · intermediate
Interests
- Reading · Fitness · Problem solving · Traveling · Team sports · Personal development · Music